Case File

500 Million Hotel Guests Hit by Massive Marriott Data Breach

Hackers had undetected access to Marriott's Starwood reservation database for nearly four years, exposing the personal data of hundreds of millions of guests.

🇺🇸 American

Published June 6, 2025

A Starwood-branded server room with tangled Ethernet cables and a laptop displaying a web shell interface, symbolizing the vulnerability exploited in Marriott's data breach affecting 500 million guests
EVIDENCE

Case Details

Quick Facts

Case Status
Solved
Location
Washington, D.C., USA
Offer(e)
Cirka 383-500 millioner hotelgæster
Gerningssted
Marriott Starwood-reservationsdatabase, USA
Dato for forbrydelsen
2014–2018
Forbrydelsestype
Databrud / Cyberkriminalitet
Sagsstatus
Igangværende
Dom
Ingen dom
Efterforskningsperiode
2014–igangværende
Nøglepersoner
500 millioner Marriott/Starwood-gæster
Mediedækning
ABC7 Chicago, NDTV

Quick facts

LocationWashington, D.C., USA
Offer(e)Cirka 383-500 millioner hotelgæster
GerningsstedMarriott Starwood-reservationsdatabase, USA
Dato for forbrydelsen2014–2018
ForbrydelsestypeDatabrud / Cyberkriminalitet

One of the largest cybercrime cases in the history of the hotel industry came to light when it was revealed that hackers had gained unauthorized access to Marriott's Starwood reservation database, exposing the sensitive personal information of up to 500 million hotel guests.

The affected hotel brands include W, St. Regis, Sheraton, and Westin, among others. According to available sources, the hackers first gained access in 2014 and continued undetected for years.

Extensive Personal Data Exposed

The compromised data includes names, addresses, passport and ID numbers, dates of birth, email addresses, and credit card information. Although the credit card details were encrypted, the hackers may potentially have obtained access to the encryption keys. Marriott has been unable to confirm whether the attackers succeeded in decrypting the credit card information.

Timeline

1 January 2014

Start of the hacker attack

Unknown hackers gain access to Starwood Hotels' reservation system for the first time

30 November 2018

Disclosure of the data breach

Marriott informs the public about the massive data theft affecting 500 million hotel guests

Undetected for Nearly Four Years

The fact that hackers moved freely within Marriott's systems for approximately four years without being detected highlights serious data breach security failures at the hotel chain. The breach was publicly announced on a Friday — a timing that is widely regarded as a corporate tactic to limit media coverage.

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